FAQs

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  • 1. Do you charge by the hour?
     

    No, we charge per student.

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  • 2. When will my card expire?
     

    Your card will expire in 2 years.

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  • 3. Types of payment accepted?
     

    We take cash, credit or debit payments. Please contact us at admin@garciashae.com to inform us of any issues or concerns.

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  • 4. Will I be given a reminder before my course begins?
     

    Yes. There will be 4 attempts to remind clients of their upcoming course. There will be 3 phone calls. The last reminder will be a text or email message. Therefore, it is important that you provide a valid phone number and email address.

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  • 5. It's an emergency! You need your training soon?
     

    If you need your certification soon and cannot attend a course on Saturday OR during any of the scheduled courses on this website and the American Heart Association website, we can try to accommodate an evening course at our location in the LEAP Plaza on Monday, Tuesday, Thursday, Friday or Saturday night with the course starting at 6PM.

    Please note that this will incur an additional $10 per student over the regular charge as a convenience fee.

    This is primarily for courses that are 4.5 hours or less.

    Contact us for help and we will do our best to accommodate your needs.

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  • 6. Can you come to us on a Saturday instead?
     

    Yes, if you cannot attend your course at the training site at the LEAP Center, we can come to your site. This is on Saturdays and for group training only (office, school, etc.). Contact us for help or click on the "GROUP REQUEST FORM" Tab to fill up a request form.

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  • 7. When will I be given my course materials?
     

    Materials will be provided on the day of the training. It is available before the course begins, every student will have a copy during the course and will also be available after the course.

    If you would like to have your own books, let us know before your course begins. You will receive it on the day of the course or we could also send you your book(s). The cost will be $15 above the course cost (No shipping and handling).

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  • 8. When will I be given my training card or proof that I have taken your course?
     

    AHA BLS and Heartsaver Cards will be sent to you in approximately 2 weeks. Course(s) must be completed and payment must be received. A memorandum showing your attendance or a list of attendees will also be emailed to you or your supervisor at the end of the course date.

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  • 9. Do you hand out American Heart Association or American Red Cross certification cards at the end of the course?
     

    We have materials, videos and cards from the American Heart Association for Healthcare and Non- Healthcare Workers.

    We also have materials, videos and certification cards from American CPR Training, which is geared towards corporate, teachers, community members and all others who do not work in a clinical facility.

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  • 10. What is the minimum age to register for the Community CPR, AED and/or First Aid Courses?
     

    All AHA Healthsaver CPR, AED and/or First Aid Courses are for at least those who are 12 and above. Anyone less than 12 years of age requires parental supervision, participation and guidance in order to help properly educate them and place the course in its appropriate perspective.

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  • 11. We are a group or a business looking to be certified. What could we do?
     

    Certification for a group of 4+ or at a business setting  can also be conducted. Contact us for help or click on the "GROUP REQUEST FORM" Tab to fill up a request form.

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  • 12. What's the difference between the 3 AHA courses you offer Heartsaver, BLS and HeartCode BLS?
     

    BLS or Basic Life Support is the course taken by clinical professionals (i.e. Doctors, Nurses, EMTs, etc). This takes about 4 hours to complete in a classroom. Click Here to register.

    HeartCode BLS is a blended course taken by clinical professionals (i.e. Doctors, Nurses, EMTs, etc) who are busy and cannot take a full 4 hour course. It has 2 parts: an ONLINE PORTION and a SKILLS Session. Students could REGISTER with us for the Online Portion and Skills Session ($70) or the Skills Session Only ($40). Click Here for more information and to register. They must then print a copy of the completed online course to be given to the Instructor on the day of their Skills Session. The Skills Portion will be done under 2 hours in a classroom.

    Heartsaver is the course taken by non- healthcare professionals such as daycare workers, business workers, construction workers, homecare workers, teachers, etc. This takes about 4 hours to complete in a classroom. Click Here to register.

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  • 13. Why am I receiving a PayPal Invoice? Why should I pay it?
     

    After you register for any of our classes, a Secure PayPal Invoice will be sent to the email you registered with in order to hold your seat for the day of the course. The PayPal Invoice is for partial payment from the total cost. The rest of the cost will be paid on the day of the course.

    It takes time and money for the instructor to travel and prepare the classroom and materials on the day of the course. A single student who misses their course date impacts the instructor and is a huge loss for the business. Paying the partial payment helps avoid absenteeism. If not at all, it helps to mitigate the financial losses incurred by both the instructor and the business.

    Paying the invoice is non refundable.

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